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after-sales service
frequently asked questions
gift certificate
Your gift certificate from the baby's corner is valid for one year from the issue date. No stress, you can check the validity period at any time by activating the voucher in your digital treasury. This way you will always stay informed and be able to use your gift certificate on time. Enjoy shopping! 😊
Unfortunately, if your gift card has expired, it can no longer be used. We recommend that you check the validity of your gift card regularly and make sure you use it in time to prevent it from expiring.
order follow-up
Here are the details on when your order will be available:
Online ordering:
- If the products are in stock, you can check the shipping status in your profile. As soon as the courier collects the order from us, you will receive a track & trace code.
- For products that are out of stock, you can find the expected delivery date on your order confirmation. You will receive an email as soon as your ordered products are in stock.
Order in store:
- You can find the expected availability date on the order form in the store. You will receive an email as soon as your ordered products are in stock.
Do you have an urgent question or need the product sooner than the specified date? Let us know, and we'll review options together and can suggest alternatives.
If you choose to pick up your order at the store in
Nazareth, then we keep the ordered products for you for a maximum of 2 months.
for you. After two months your order expires and you can no longer pick up the products. This period starts from the moment the
order is available for pickup, of which you will be informed by
email.
return or exchange
You have 14 days after receiving the products to return them. ☺️ Make sure the products are are unused and in their original packaging. If it concerns clothing, the label must still be attached to the clothing.
The refund is processed as follows:
- In case of a return via the web shop, you will receive a refund.
- For a store purchase, you will receive a refund in the form of a gift certificate (valid for 1 year).
- With a dream list purchase, you will also receive a refund in the form of a gift certificate (valid for 1 year).
To return your items, click through to the return portal.
Through the returns portal, follow the steps below:
- Choose the items you wish to return.
- Indicate whether you wish to return online or in-store.
- Store: Free returns are available in the Nazareth and Hasselt stores.
- Online return: specify the number of packages for return. Per package, you pay €5.99 for a shipping label.
- After paying the shipping label, you can download it.
- Package the return and attach the shipping label.
- Take your package to the nearest return point.
Upon receipt of the returned product, the refund will be processed as soon as possible, no later than 14 days, processed. ☺️ This includes the time required to process the return, verifying the condition of the returned product and completing the refund transaction.
The refund is processed as follows:
- In case of a return via the web shop, you will receive a refund.
- For a store purchase, you will receive a refund in the form of a gift certificate (valid for 1 year).
- With a dream list purchase, you will also receive a refund in the form of a gift certificate (valid for 1 year).
Of course! If you want to exchange a product, you can exchange the original item free of charge within 14 days in store. exchange. ☺️ Bring the product with you and we will make sure you receive another size or product to your liking. Are you exchanging to a product with a higher value? Then you pay the difference on the spot.
If you choose to return the original product by mail, the cost of the return is at your own expense. Please contact us first at webshop@babyscorner.be to discuss the exchange and receive the necessary instructions. Once we receive the original product, we will send the new to you.
How annoying that you received a different item than expected! Our
sincere apologies for this. Please contact us and we will do
very best to solve the problem quickly.
resolved. If it is a mistake from the baby's corner , we will arrange
a free return label so you can return the wrong item
returned free of charge. Thank you for your understanding and
cooperation!
warranty
We offer a standard 2-year warranty on all our products. Should you
any problems with a purchased item, please contact
us. We are ready to help you and find a suitable solution.
If you experience problems with a product outside the legal warranty period, we are still here to help you. Please contact us and together we will find a suitable solution. Please note that any costs for repair or replacement of the product will be at your expense, as it is out of warranty.
service request
When you submit a service request, be sure to provide the following information:
- Proof of purchase: Attach a copy of proof of purchase to your request. This can be an invoice or receipt.
- Description of the problem: Please provide a detailed description of the problem you are experiencing. The more information you can provide, the better we can help you.
- Photos or videos: If possible, include photos or videos that clearly show the problem. This helps us better understand the nature of the problem and allows us to find an appropriate solution more quickly.
contact
You can contact our after-sales service in several ways:
- Via the contact form
- Via email: Send to hello@babyscorner.be with a detailed description of your request.
- In store: Welcome to visit in person at our stores in Nazareth (Steenweg Deinze 33), Hasselt (Aldestraat 40) or Brussels (Louizalaan 132a).
- By phone: If you prefer to call, you can reach us at 0032 9 381 12 70.
We are ready to help you and find a solution to your question or problem.
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